SWEETHARD® knows just how important your privacy is, so we are committed to keeping your secret safe with us. We can guarantee you that all our packaging is 100% discreet!
All orders are sent in plain padded envelopes or plain boxes, like the ones shown below. The ‘SWEETHARD®’ Logo will not be printed anywhere on the package. The only markings are your address and your chosen postal service information.
Royal Mail requires a return address, this will be just as discreet as the billing details. SWEETHARD® will NOT be shown anywhere on the package.
No one will ever know
Your credit or debit card statement will show a charge to SRD RETAIL. SWEETHARD® will not be shown on your statements.
All our orders are shipped using a tracked delivery system.
If you have ordered multiple products from the same basket then they may arrive in multiple packages at different time slots. This will be shown at the checkout. Please see the example below:-
Same day dispatch times vary from 12 pm to 4 pm depending on shipping location. This is detailed on the individual product page. Orders after the time shown may not be shipped until the following day.
Orders that are placed on a Friday after these cut-off times will be shipped on the following Monday.
Once you have completed your order and it has been processed, you will be sent a tracking number for your parcel via email. You can also be sent this number via SMS if you provide a mobile number.
*We will always try and send your order the same day when you order before 3 pm. Orders may not be shipped until the following day Monday to Friday depending on the high volume of orders received*
**Please Note – Due to Covid19 these delivery times may change. We are working hard with our couriers to keep deliveries within these times, however, due to circumstances outside of our control this is not always possible**
Standard Delivery (2 – 3 working days) – £3.49
Free Delivery (2 – 3 working days) – Account holders only, when spending £45 or over
The Republic of Ireland (Up to 10 working days) – £10 (Some products cannot be delivered to ROI. The products that are not compatible with ROI delivery are shown within the basket area*)
*Please see the image below: